This workshop practises a full brainstorming session. The result is an organised list of alternatives, not a closed solution.

The fictional Bridge library receives repeated questions because people enrolled in its workshops cannot find preparatory materials. Ask: “How might we help them locate and prepare materials without increasing support workload?”

• Reserve 25 minutes with a facilitator and note-taker.
• Share frequent questions, when they appear, and available channels.
• Agree not to share personal data or test changes without authorisation.
• Write ideas silently for five minutes; share without debate for ten; combine for five; group for five.

Possible categories are anticipate, guide, remind, and support. Ideas might include a preparation list, a reminder with a direct link, one page, or a place to save questions.

Choose categories to assess rather than immediately voting for one idea: “anticipate before enrolment” and “guide after confirmation.” Next, decide what evidence and test could compare them.

• Letting the facilitator judge every contribution.
• Explaining the problem for too long and leaving little ideation time.
• Ending without categories or a record.

Collaborative brainstorming frames a challenge, protects participation, and leaves an organised output. The next workshop turns these ideas into a visual mind map.