Conflict can reveal different priorities, information, or limits. Constructive negotiation seeks a viable agreement without hiding relevant disagreement.

A position is “we cannot launch on Thursday”; an interest is “we must avoid known incidents”. At NexoLab, development wants more testing and business wants the announced date. Exploring interests makes a pilot, access restriction, or alternative demo possible.

Prepare facts, goals, limits, and alternatives; agree the problem; explore constraints; generate options; compare risk, cost, time, and quality; then document commitments. If tone rises, return to facts and shared purpose.

• No prior criteria. Define acceptable conditions.
• Giving in to finish quickly. An agreement without capacity returns as a problem.
• Deceptive pressure. Trust requires honest information.

1. Separate position and interest in a request to change a delivery date for testing time.
2. Offer two options balancing speed and quality.

1. Position: change date; interest: obtain testing time.
2. Limited pilot or non-production demo; compare critical coverage, affected people, and reversibility.

Good negotiation analyses interests and criteria. It also requires recognising diverse communication norms.