Communication models are lenses for asking better questions, not recipes for talking.

The linear model checks “sender → message → channel → receiver”. If part of NexoLab misses a critical alert, examine permissions, timing, and channel. The interactive model adds prior experience and feedback: “stable version” may mean different things to development and support. The transactional model also includes context, silence, tone, and other non-verbal signals.

Record the original goal, emitted message, channel, observed interpretation, feedback, and context. Then test one small, verifiable correction instead of looking for blame.

• Using a model to label people. Models describe situations.
• Analysing only words. Include turns, silence, tone, and decision power.
• Stopping at diagnosis. Test a new channel, definition, or check question.

1. An invitation arrives on time but people do not know what to prepare. Which model helps most?
2. Analyse a difficult conversation using the six elements and choose one correction.

1. Use the interactive model and ask what material each area will bring and what remains unclear.
2. Send a summary beforehand and reserve time for each person to confirm a commitment.

Linear, interactive, and transactional models distinguish transmission, understanding, and relationship. The next module turns that analysis into listening and speaking skills.