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Module 1: Introduction to Customer Experience
Module 2: Knowing Your Customer
Module 3: Customer Interactions
Module 4: Measuring and Analyzing Customer Experience
Module 5: Strategies to Improve Customer Experience
Module 6: Tools and Technologies for Customer Experience
Module 7: Case Studies and Best Practices
Module 8: Final Project
Skills
Innovation
Team Management
Media Relations
Storytelling
Customer Experience
Creativity
Attention to Detail
Effective Communication
Problem Solving
Analytical Thinking
Teamwork
Adaptability
Time Management
Conflict Resolution
Cross-Team Collaboration
Critical Thinking
Working Under Pressure
Project Management (Soft Skill)
Results Presentation
Innovative Thinking
Decision Making
Leadership
Change Management