The theoretical exam is designed to assess your understanding of the key concepts, methods, and tools covered throughout the Problem Solving course. This exam will test your knowledge on problem identification, solution generation, evaluation, implementation, and continuous improvement.

The exam consists of multiple sections, each corresponding to a module in the course. The questions will be a mix of multiple-choice, short answer, and essay-type questions to evaluate both your theoretical knowledge and practical understanding.

1. Module 1: Introduction to Problem Solving

   • Multiple-choice questions on definitions and types of problems.
   • Short answer questions on the importance of problem solving.
   • Essay question on key skills for problem solving.

2. Module 2: Problem Identification

   • Multiple-choice questions on problem recognition.
   • Short answer questions on situation analysis.
   • Essay question on problem formulation.

3. Module 3: Solution Generation

   • Multiple-choice questions on brainstorming techniques.
   • Short answer questions on cause and effect analysis.
   • Essay question on option evaluation.

4. Module 4: Solution Evaluation and Selection

   • Multiple-choice questions on evaluation criteria.
   • Short answer questions on selection methods.
   • Essay question on risk analysis.

5. Module 5: Solution Implementation

   • Multiple-choice questions on implementation planning.
   • Short answer questions on change management.
   • Essay question on monitoring and evaluation.

6. Module 6: Continuous Improvement

   • Multiple-choice questions on the Deming Cycle (PDCA).
   • Short answer questions on feedback and adjustments.
   • Essay question on documentation and lessons learned.

7. Module 7: Advanced Tools and Techniques

   • Multiple-choice questions on SWOT analysis.
   • Short answer questions on the Ishikawa Diagram.
   • Essay question on the Six Thinking Hats method.

8. Module 8: Case Studies and Exercises

   • Multiple-choice questions on key takeaways from case studies.
   • Short answer questions on practical exercises.

1. Module 1: Introduction to Problem Solving

   • Which of the following is NOT a type of problem?
     • a) Structured
     • b) Unstructured
     • c) Semi-structured
     • d) Non-structured

2. Module 2: Problem Identification

   • What is the first step in problem recognition?
     • a) Analyzing the situation
     • b) Identifying the symptoms
     • c) Formulating the problem
     • d) Generating solutions

1. Module 3: Solution Generation

   • Explain the basic steps involved in a cause and effect analysis.

2. Module 4: Solution Evaluation and Selection

   • What are the key criteria to consider when evaluating potential solutions?

1. Module 5: Solution Implementation

   • Discuss the importance of change management in the implementation of a solution. Provide examples to support your argument.

2. Module 6: Continuous Improvement

   • Describe the Deming Cycle (PDCA) and explain how it can be applied to ensure continuous improvement in problem-solving processes.

• Review Course Materials: Go through your notes, readings, and any additional resources provided during the course.
• Practice Exercises: Revisit the practical exercises and case studies to reinforce your understanding.
• Understand Key Concepts: Focus on understanding the core principles and methodologies rather than memorizing facts.
• Time Management: Allocate your time wisely during the exam, ensuring you have enough time to answer all questions.
• Answer Structure: For essay questions, structure your answers clearly with an introduction, body, and conclusion.

The theoretical exam is a comprehensive assessment of your problem-solving skills and knowledge. By thoroughly preparing and understanding the course content, you will be well-equipped to tackle the exam successfully. Good luck!